Privacy policy
Last updated: April 2026
Chilli Pool is a brand operated by SPAS Manufacturing Australia Pty Ltd (ABN 60 652 474 998). In this Privacy Policy, "we", "us" and "our" refers to SPAS Manufacturing Australia Pty Ltd trading as Chilli Pool.
1. We Respect Your Privacy
1.1 Chilli Pool respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1.2 Where applicable, we endeavour to align our practices with the principles of the EU General Data Protection Regulation (GDPR). If you require information about the legitimate interest legal basis under the GDPR, please refer to section 11 (How to Contact Us).
1.3 This policy sets out how we collect, use, store and handle your personal information.
1.4 "Personal information" means information we hold that is identifiable as being about you.
2. Collection of Personal Information
2.1 Chilli Pool will, from time to time, receive and store personal information you enter on our website, provide to us directly, or give to us in other forms.
2.2 This may include names, contact information (including addresses, email addresses and phone numbers), demographic information, information about goods and services you have ordered, enquiries you have made, information about your property, communications between us, payment information, and any other information requested on this site or otherwise required by us or provided by you.
2.3 We may collect additional information at other times, including when you provide feedback, respond to surveys or promotions, update your preferences, or communicate with our customer support team.
3. How We Collect Your Personal Information
3.1 Chilli Pool collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you. We may also receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of Your Personal Information
4.1 Personal information is collected only where you have consented, where there is a legitimate interest in doing so, or where collection is required for the fulfilment of your contract with Chilli Pool.
4.2 Chilli Pool may use your personal information to provide you with information, updates and our services; to make you aware of new products, services and opportunities; to improve our products and services; and to better understand your needs.
4.3 If you do not wish to receive marketing communications from us, you may opt out at any time by using the unsubscribe link in any marketing email we send, or by contacting us directly at hello@chillipool.com.au. We will process your request promptly.
5. Disclosure of Your Personal Information
5.1 We may disclose your personal information to our employees, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 We may disclose personal information where required to do so by law, by a regulatory authority, or in connection with legal proceedings.
5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Chilli Pool, its customers or third parties.
5.4 If there is a change of control of our business, or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information contained in those databases, to the extent permissible at law. Such information may be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose information in good faith and where required by the circumstances.
5.5 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that those third parties handle your information in accordance with this Policy and maintain appropriate safeguards.
5.6 Personal information is only disclosed to third parties where you have consented, where there is a legitimate interest, or where you are contracted to provide that information.
6. Security of Your Personal Information
6.1 Chilli Pool is committed to ensuring that the information you provide to us is secure. We have implemented appropriate physical, electronic and managerial procedures to safeguard your information and protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.
6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information transmitted to or from us. Although we take measures to safeguard against unauthorised disclosures, we cannot assure you that personal information will not be disclosed in a manner inconsistent with this Privacy Policy.
6.3 In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
7. Access to Your Personal Information
7.1 You may request access to the personal information we hold about you, or request that inaccurate, out-of-date, incomplete or misleading information be corrected, in accordance with the Privacy Act 1988 (Cth). To make a request, please contact us at hello@chillipool.com.au.
8. Complaints About Privacy
8.1 If you have any complaints about our privacy practices, please send details in writing to: Chilli Pool, 2/1 Healey Road, Dandenong South VIC 3175, or by email to hello@chillipool.com.au. We take privacy complaints seriously and will respond promptly upon receiving written notice. SPAS Manufacturing Australia Pty Ltd is the data controller for the purposes of personal data processed under this Privacy Policy.
9. Changes to This Privacy Policy
9.1 We may update this Privacy Policy from time to time at our sole discretion. All modifications are effective immediately upon posting to our website. We encourage you to review this Policy periodically.
10. Website and Cookies
10.1 When you visit chillipool.com.au, we may collect certain information such as browser type, operating system, and pages visited. This information is used in aggregate to analyse how people use our site and to improve our service.
10.2 We may use cookies on our website from time to time. Cookies are small files used to identify returning visitors and store details about how you use the site. They are not harmful programs. Most browsers accept cookies automatically, but you can choose to reject cookies through your browser settings. Doing so may limit some functionality of the site.
10.3 Cookies may also be used to serve relevant advertising to website visitors through third-party services such as Google Ads. These ads may appear on this website or other websites you visit.
10.4 Our site may contain links to third-party websites not owned or controlled by us. These links are provided for your convenience only and do not constitute endorsement or approval of those websites. Chilli Pool is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of any website that collects your personal information.
11. How to Contact Us
11.1 If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@chillipool.com.au or call 1300 766 543.
